Introduction

Overview

Welcome to Thirty Key. This Refund & Cancellation Policy explains how refunds, cancellations, subscription changes, payment disputes, chargebacks, setup fees, reseller services, white-label services, lifetime deals, promotional offers, and related billing matters are handled by Thirty Key LLC.

By purchasing, subscribing to, renewing, activating, accessing, or using any Thirty Key service, you agree to this Refund & Cancellation Policy, our Terms and Conditions, and our Privacy Policy.

If you do not agree with this Policy, you should not purchase, subscribe to, or use Thirty Key services.

Digital service notice

Thirty Key provides digital software access, SaaS tools, reseller access, white-label setup, hosting resources, software configuration, onboarding, integrations, support time, and related digital services.

Because our services are digital, access-based, and often manually configured, refunds are limited and may not be available once access has been provided, setup work has started, resources have been allocated, or digital delivery has begun.

General Refund Policy

Are payments refundable?

Unless expressly stated otherwise in writing, payments made to Thirty Key are generally non-refundable once the service has been activated, access has been provided, setup work has started, software access has been delivered, hosting resources have been allocated, or onboarding has begun.

This applies to subscriptions, setup fees, reseller services, white-label services, lifetime deals, promotional offers, custom packages, one-time payments, renewal payments, add-ons, upgrades, and manual invoices.

Why are refunds limited?

Refunds are limited because Thirty Key may begin providing value immediately after purchase, including software access, dashboard activation, account provisioning, hosting resources, configuration work, onboarding support, licensing access, integration review, and technical preparation.

Once these services begin, Thirty Key may incur costs, allocate resources, reserve capacity, or perform manual work that cannot be reversed.

Case-by-case review

Thirty Key may review refund requests on a case-by-case basis, but submitting a refund request does not guarantee approval.

Any refund approval is at Thirty Key’s discretion unless otherwise required by applicable law or expressly agreed in a signed written agreement.

Free Trial and Preview Access

Is there a trial or preview option?

Thirty Key may offer a free trial, demo access, preview account, explorer account, limited access plan, or similar experience that allows users to review the platform before purchasing a paid service.

Trial or preview access may be limited in features, duration, usage, support, integrations, messaging limits, automation limits, reseller access, white-label capabilities, or other technical areas.

Why should users test before purchase?

Users are responsible for reviewing the service, available features, plan details, limitations, business suitability, technical fit, and third-party platform requirements before purchasing.

If a free trial, demo, preview, or limited account is available, users should use it to evaluate the service before paying.

Trial access does not guarantee paid approval

Access to a free trial, demo, preview account, or limited account does not guarantee approval for paid services, reseller services, white-label services, upgrades, integrations, payment processing, third-party platform approvals, or continued access.

Thirty Key may restrict, modify, suspend, or discontinue trial access at any time to prevent abuse, reduce risk, or protect the Service.

Subscription Cancellation

How can users cancel a subscription?

Users may cancel their subscription before the next renewal date by accessing their account and going to:

My Account > My Subscriptions > View > Cancel

If online cancellation is not available for your payment method, account type, billing method, or subscription status, you must contact Thirty Key support before the renewal date.

What happens after cancellation?

Cancellation stops future renewals. It does not automatically create refund eligibility for previous payments, current billing periods, setup fees, used services, activated services, or delivered digital access.

Your access may continue until the end of the paid billing period unless otherwise stated in your plan, account status, payment provider rules, or written agreement.

User responsibility to cancel on time

Users are responsible for monitoring renewal dates and cancelling before the next billing date if they do not want the service to renew.

Failure to cancel before renewal does not automatically qualify for a refund.

Renewal Payments

Are renewal payments refundable?

Renewal payments are generally non-refundable once charged, especially if the subscription was active, access remained available, resources were allocated, or the cancellation was not completed before the renewal date.

Automatic renewals

Some subscriptions may renew automatically depending on the selected plan, payment method, checkout system, billing provider, or subscription agreement.

By starting a subscription, you authorize Thirty Key or its billing providers to charge the applicable renewal fees unless you cancel before the renewal date.

Missed cancellation deadline

If you intended to cancel but did not complete cancellation before the renewal date, Thirty Key is not required to issue a refund.

Thirty Key may review such requests on a case-by-case basis, but approval is not guaranteed.

Setup Fees and Onboarding Fees

Are setup fees refundable?

Setup fees, onboarding fees, configuration fees, installation fees, migration fees, white-label setup fees, reseller setup fees, domain setup fees, branding setup fees, technical setup fees, and similar service fees are generally non-refundable once work has started.

Why setup fees are non-refundable

Setup fees may cover manual work, technical review, configuration, hosting preparation, software provisioning, dashboard setup, branding work, DNS guidance, integration support, onboarding time, and resource allocation.

Because these services require time and operational effort, they cannot usually be reversed after work begins.

Delays caused by the customer

If setup is delayed because the customer does not provide required information, branding assets, DNS access, domain details, credentials, approvals, payment verification, compliance information, or timely responses, this does not automatically create refund eligibility.

Reseller and White-Label Services

Are reseller or white-label payments refundable?

Payments for reseller services, white-label services, branded dashboards, private instances, hosted software access, agency services, partner packages, or reseller setup are generally non-refundable once access has been provided, setup work has started, or resources have been allocated.

Reseller responsibility

Resellers, agencies, partners, and white-label customers are responsible for reviewing the service, understanding plan limits, testing available access, checking business suitability, and confirming that the service fits their intended business model before purchase.

Thirty Key does not guarantee that any reseller, agency, partner, or white-label customer will generate revenue, profit, leads, customers, approvals, sales, or business growth.

Customer-facing promises

Resellers and white-label customers are responsible for their own promises, offers, refunds, support, billing, marketing, customer terms, customer expectations, legal compliance, and business operations.

Refund requests caused by promises made by a reseller, agency, affiliate, promoter, or partner to their own customers do not automatically create refund eligibility from Thirty Key.

Lifetime Deals and Promotional Offers

Are lifetime deals refundable?

Lifetime deals, founder offers, early access offers, promotional packages, special discounts, discounted annual plans, one-time offers, and limited-time offers are generally non-refundable once access has been provided or the offer has been activated.

What does lifetime mean?

“Lifetime” refers to the lifetime of the specific product, service, plan, package, or offer provided by Thirty Key, not the lifetime of the customer, business, third-party platform, integration, vendor, or any external service.

Lifetime access may be subject to fair use limits, technical limits, plan limits, third-party platform availability, service changes, operational requirements, compliance review, and the Terms and Conditions.

Promotional pricing

Discounts, coupons, founder offers, special pricing, limited-time offers, lifetime offers, bonuses, and promotional packages may change, end, pause, or be discontinued at any time unless expressly agreed in a signed written agreement.

Purchasing before or after a promotion does not automatically create eligibility for price adjustments, partial refunds, retroactive discounts, or compensation.

Third-Party Platforms and Integrations

Are refunds available for third-party issues?

Refunds are generally not provided for issues caused by third-party platforms, APIs, hosting providers, payment providers, AI providers, social networks, messaging platforms, software vendors, app stores, internet providers, or external systems not controlled by Thirty Key.

Third-party changes

Some Thirty Key features may depend on platforms such as WhatsApp, Meta, Facebook, Instagram, Google, YouTube, LinkedIn, X, Telegram, Pinterest, Reddit, Tumblr, payment processors, hosting providers, AI services, or other third-party providers.

If a third-party provider changes its API, policies, pricing, permissions, approvals, access rules, limits, enforcement, or technical requirements, certain features may become limited, delayed, unavailable, changed, or discontinued.

Such changes do not automatically create refund eligibility.

Account bans and restrictions

Thirty Key is not responsible for bans, restrictions, rejected approvals, disabled accounts, API limits, blocked messages, failed campaigns, rejected integrations, platform reviews, or enforcement actions taken by third-party platforms.

Users are responsible for complying with third-party platform terms, developer rules, messaging rules, marketing laws, consent requirements, and acceptable use policies.

Service Availability and Technical Issues

Does downtime qualify for a refund?

Thirty Key aims to keep the Service available and reliable, but we do not guarantee uninterrupted access, error-free operation, permanent availability, or 100% uptime.

Temporary downtime, maintenance, updates, hosting issues, API issues, technical errors, third-party outages, security controls, performance issues, or service interruptions do not automatically create refund eligibility.

Technical troubleshooting

If you experience a technical issue, Thirty Key may attempt to review, troubleshoot, repair, replace, update, guide, or provide reasonable support depending on the issue, account status, service type, and support availability.

Submitting a technical issue does not guarantee a refund, credit, compensation, extension, or service replacement.

User-side issues

Refunds are generally not provided for problems caused by user-side issues, including incorrect setup, wrong credentials, expired tokens, misconfigured domains, DNS errors, unsupported devices, browser issues, user mistakes, deleted data, policy violations, third-party account restrictions, or failure to follow instructions.

Feature Changes and Availability

Can features change after purchase?

Thirty Key may update, replace, limit, suspend, remove, discontinue, or modify features, apps, bonuses, integrations, plans, packages, limits, workflows, dashboards, modules, or services at any time.

Are refunds given when features change?

Changes to features, integrations, bonuses, third-party services, technical availability, plan structure, or service design do not automatically create refund eligibility.

Some features may depend on third-party providers, software vendors, API access, hosting resources, operational costs, security requirements, or compliance rules.

Bonus features

Bonus features, extra apps, free add-ons, promotional tools, partner perks, early access features, or future features are not guaranteed permanently unless expressly stated in a signed written agreement.

Removal, delay, limitation, or replacement of a bonus feature does not automatically create refund eligibility.

Account Suspension or Termination

What happens if an account is suspended?

Thirty Key may suspend, restrict, disable, downgrade, review, or terminate access if there is failed payment, chargeback, fraud risk, abuse, spam, suspicious activity, legal risk, security risk, platform risk, payment risk, violation of Terms, or misuse of the Service.

Are suspended accounts eligible for refunds?

Accounts suspended, restricted, or terminated due to policy violations, payment disputes, chargebacks, fraud, abuse, illegal activity, high-risk activity, prohibited use, or violation of the Terms are generally not eligible for refunds.

Reactivation

Reactivation is not guaranteed and may require payment of outstanding balances, identity verification, business verification, payment verification, compliance review, security review, or additional approval.

Chargebacks and Payment Disputes

What happens if a chargeback is filed?

If a payment is disputed, charged back, reversed, cancelled, or reported as unauthorized, Thirty Key may immediately suspend, restrict, disable, or terminate access to the related account, subscription, reseller access, white-label instance, support, integrations, or services.

Chargeback review

Thirty Key may provide transaction records, account logs, access records, usage data, order details, invoices, policy links, communication history, and delivery evidence to payment providers, card networks, banks, dispute processors, or legal advisors to respond to disputes.

Effect on future access

Users who file chargebacks, payment disputes, reversals, or unauthorized payment claims may be restricted from future purchases, renewals, support, reseller access, white-label services, promotional offers, or partner benefits.

Data Export Before Cancellation

Who is responsible for exporting data?

Users are responsible for exporting, saving, or backing up any important business data, customer records, contact lists, campaign data, files, reports, credentials, settings, or content before cancelling a subscription, closing an account, allowing a subscription to expire, or losing access due to failed payment, chargeback, suspension, or termination.

What happens after access ends?

After cancellation, expiration, suspension, chargeback, unpaid status, or termination, access to accounts, dashboards, data, exports, integrations, reseller features, white-label instances, or support may be limited, disabled, deleted, or unavailable.

Thirty Key is not responsible for losses caused by failure to export data before cancellation, suspension, termination, failed payment, chargeback, expired subscription, or account closure.

Export assistance

Where technically possible and legally permitted, Thirty Key may assist with data access or export requests, but such assistance is not guaranteed and may depend on account status, technical availability, security requirements, payment status, and applicable law.

Non-Refundable Situations

When refunds are generally not available

Refunds are generally not available in the following situations:

• You changed your mind after purchase.
• You forgot to cancel before renewal.
• You did not use the service after purchase.
• You purchased the wrong plan.
• You no longer need the service.
• You expected features not included in your plan.
• You did not review the plan details before purchase.
• You failed to provide required setup information.
• You delayed onboarding or setup.
• You violated our Terms and Conditions.
• Your account was suspended for abuse, fraud, spam, or policy violations.
• A third-party platform restricted, banned, limited, or rejected your account.
• A third-party API, provider, vendor, or platform changed its rules or access.
• You experienced business loss, low sales, low revenue, poor campaign results, or lack of profit.
• You filed a chargeback or payment dispute.
• You used reseller, white-label, setup, onboarding, or digital access services.
• You purchased a lifetime deal, promotional offer, discounted package, or custom package that was activated.

Business results are not guaranteed

Thirty Key does not guarantee revenue, profit, customers, leads, sales, approvals, campaign success, message delivery, engagement, followers, platform approval, payment provider approval, or business growth.

Lack of business results does not qualify for a refund.

Possible Exceptions

When a refund may be considered

Thirty Key may consider a refund only in limited cases, such as duplicate payments, incorrect billing caused by a verified system error, payment processing error, or a situation where required by applicable law.

Required review

Any exception must be reviewed and approved by Thirty Key.

Thirty Key may request account details, payment records, screenshots, billing information, technical details, identity verification, business verification, or other information needed to review the request.

Refund method

If a refund is approved, it may be issued to the original payment method where possible.

Processing times may vary depending on the payment provider, bank, card network, billing provider, or payment method.

Cancellation Requests by Support

Can support cancel a subscription?

If online cancellation is unavailable, users may contact Thirty Key support for cancellation assistance before the next renewal date.

Support-based cancellation requests must be submitted with enough time before the renewal date for review and processing.

Late cancellation requests

Requests submitted after a renewal has already been charged do not automatically qualify for a refund.

Thirty Key is not responsible for renewal charges that occur because the user contacted support too late, provided incomplete information, used the wrong communication channel, or failed to complete cancellation on time.

Confirmation of cancellation

Users should keep confirmation of cancellation for their records.

A message asking about cancellation, asking how cancellation works, or discussing cancellation does not count as completed cancellation unless Thirty Key confirms that the subscription has been cancelled or the cancellation is completed through the account dashboard.

Support and Review Limitations

Does contacting support guarantee a refund?

No. Contacting support, opening a ticket, requesting a review, reporting an issue, asking for cancellation help, or submitting a refund request does not guarantee a refund, credit, extension, compensation, or service replacement.

Thirty Key may review billing, cancellation, refund, technical, or account-related requests on a case-by-case basis.

Support responses, review timelines, and resolution times may vary depending on the request type, account status, payment status, service type, technical complexity, third-party provider involvement, and support availability.

Thirty Key aims to respond within a reasonable time, but response times are not guaranteed unless expressly stated in a written agreement or specific support plan.

Support may be limited, delayed, or refused for unpaid, suspended, disputed, charged back, abusive, fraudulent, non-compliant, or high-risk accounts.

Policy Changes

Can this policy change?

Thirty Key may update or modify this Refund & Cancellation Policy at any time.

When changes are made, we may post the updated version on our website and update the “Last modified” date.

Continued use of the Service after changes become effective means you accept the updated Policy.

If you do not agree with the updated Policy, you must stop using the Service.

Contact Support

How can users contact Thirty Key?

For billing, cancellation, refund, or support questions, contact us at:

Thirty Key LLC
Email: [email protected]
Phone: +1 (307) 400-1302
Location: Wyoming, United States

Expected response time is 2 to 3 business days