After purchasing your call, you’ll receive a Google Calendar invite via email, scheduled for the date and time you selected. Once the expert confirms the call, a Google Meet link will appear in the calendar event, and you can join from there.

Your 60-minute session provides expert guidance. The expert will assess your problem via a call and diagnose it. If the issue can be quickly resolved, they’ll guide you through the solution. Otherwise, they’ll use remaining time to identify the issue and send a detailed solution via email within 72 hours, which may include a quote for custom work if necessary.

We charge for technical support to keep the subscription price low. Our value is in providing multiple AI-driven sales and marketing apps at an affordable price. Offering free support would increase costs, defeating this purpose. Troubleshooting costs USD $60 per hour and includes dedicated expert time via video call to address your needs. If you’d prefer not to pay, our help center offers hundreds of tutorials for using our tools: https://thirtykey.com/help-center/

ThirtyKey provides access to apps from different developers. Some bugs we can fix quickly, but others are controlled by the app’s developer and may take longer to resolve.

No, rescheduling is not allowed. Even if you change the date in the calendar, the expert will only be available at the time and date you originally selected when booking. Please note, there’s a 15-minute grace period if you’re running late.

The calendar operates on Mexico City Time (Central Standard Time, GMT-6).

The fee covers the expert’s time dedicated to understanding your needs and providing potential solutions. Implementation is charged separately at a rate of USD $60 per hour, with the total cost depending on your project’s complexity.